Shipping & Delivery Policy
We want you to feel confident shopping with Luna Trends. If for any reason you are not satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order, in accordance with consumer protection guidelines.
Eligibility Requirements
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The item must be unused, unwashed, and in its original packaging.
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All accessories, manuals, and additional items must be included.
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Items showing signs of wear, misuse, accidental damage, or modifications are not eligible for return.
Non-Returnable Items
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Intimate or personal care items (for hygiene reasons)
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Gift cards
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Clearance/final-sale products
Return Process
To initiate a return or exchange:
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Contact our support team at contact@lunatrends.com.
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Provide your order number, full name, and clear photos/videos of the item.
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Our team will review your request and send detailed instructions for returning the product.
Return shipping costs may apply unless the item arrived defective or incorrect. We recommend using a trackable shipping service, as Luna Trends is not responsible for returned items lost in transit.